Shipping and Returns

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully as these are health products and cannot be contaminated. 

If you receive a damaged parcel, or do not receive your parcel, please contact us so we can follow-up with the courier company so that a full refund or replacement can be claimed.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If damaged good are being returned, we will arrange for a courier to collect from you at no cost to you. We ask that these goods be returned within 7 (seven) days of receipt of goods. 

Gift cards are non-refundable. 
 

To complete your return, we require a receipt or other proof of purchase acceptable to us. 
1. REFUNDS 
1.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
1.2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe. 
2. LATE OR MISSING REFUNDS 
2.1. If you haven’t received a refund yet: 
– first check your bank account again. 
– Then contact your credit card company, it may take some time before your refund is officially posted. 
– Next contact your bank. There is often some processing time before a refund is posted. 
2.2. If you’ve done all of this and you still have not received your refund yet, please contact us at rochelle@unitymassage.co.nz. 
3. SALE ITEMS 
3.1. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
4. EXCHANGES 
4.1. We only replace items if they are defective or otherwise unacceptable in terms of the Consumer Guarantees Act 1993 (where applicable). If you need to exchange it for the same item, send us an email at rochelle@unitymassage.co.nz to explain the issue. 
5. SHIPPING 
5.1. All orders are processed within 1 or 2 business days and shipped using Pass the Parcel (a subsidiary of Post Haste). 
5.2. If we experience a high volume of orders resulting in the product not being available, we will email you within the day of processing your order. We will process the first part of your order ad let you know the estimate time of the remaining order.
5.3. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
5.4. Deliveries do not occur on weekends or holidays. 
5.5. We do our best to get your order processed on the same day, but we are not responsible for delays incurred by courier companies. Some delivery delays may occur due to holidays or weather conditions. 
5.6. Shipping charges for your order will be calculated and displayed at checkout. 
5.7. Once your order is processed and ready for shipping, you will be emailed with tracking details.